PalmPay Rolls Out Kano Anti-Fraud Drive

PalmPay Nigeria has launched a major anti-fraud sensitisation campaign in Kano, warning residents to be vigilant against rising online scams targeting users of digital financial platforms.

The initiative, held on Tuesday, featured a 7-kilometre awareness walk across major streets of the Kano metropolis, where PalmPay staff engaged residents on safe digital banking practices and distributed messages on fraud prevention.

Speaking at the end of the exercise at the Civic Centre, the Managing Director of PalmPay Nigeria, Chika Nwosu, said the campaign is part of the company’s nationwide efforts to strengthen the country’s digital financial ecosystem and reduce cyber fraud targeting customers.

“We want a very healthy financial ecosystem. Our goal is to eliminate fraud and ensure no PalmPay user becomes a victim,” Nwosu said.

He warned Nigerians to be cautious when interacting with links shared on social media, SMS, or email, noting that many fraud attempts begin with misleading digital prompts. “Whenever you see a link on social media platforms or your phone, verify it before you click. Any link you don’t trust, don’t open it,” he advised.

Nwosu also cautioned users against sharing sensitive information, stressing that customers should never disclose their PINs or One-Time Passwords (OTPs), even to individuals claiming to be PalmPay staff. “PalmPay customer care will never call you to request your personal details. If anyone calls asking for numbers or codes, please don’t share. Contact our official customer care line to confirm,” he said.

The PalmPay chief noted that while fraud cases on the platform have significantly reduced, the company aims to drive the figures to zero. He said the company has deployed teams nationwide to support users and address complaints promptly.

Highlighting PalmPay’s expanding services, Nwosu disclosed that the company has more than two million debit cards in circulation, which customers can use across ATMs, web platforms, and partner agent points.

During the sensitisation walk, staff held placards reading “Together We Can Stop Fraud,” “Fraud Prevention Starts With You,” and “Don’t Share Your PIN With Anyone.” The campaign covered major locations, including Murtala Muhammad Way, Bata Roundabout, Ibo Road, Abuja Road, Yankura Market, and Kano Guest Inn.

PalmPay said the anti-fraud campaign will continue across major cities as part of its broader effort to promote safer digital financial transactions nationwide.