Nigerian telecom operator 9mobile continues to face prolonged service disruptions, now entering their sixth day.

Subscribers nationwide report difficulties making calls, accessing the internet, and using mobile data, sparking frustration and calls for intervention from the Nigerian Communications Commission (NCC).

Related News:

• MTN Nigeria Hosts Deafening Silence Screening to Spotlight Gender-Based Violence
• Central Bank of Nigeria Launches Redesigned Website with Enhanced Features

Adeolu Ogunbanjo, President of the National Association of Telecoms Subscribers, confirmed the severity of the situation and cited 9mobile’s financial struggles as a key driver behind the persistent outages.

“The network has been poor, and I can confirm this. It’s impacting many subscribers across the country,” Ogunbanjo stated. He strongly urged the NCC to take swift action, suggesting the need for a stakeholders’ meeting to address the underlying issues and find solutions.

He also reminded users that mobile number portability allows them to switch providers if they choose.

Many 9mobile users have taken to social media to share their dissatisfaction, pointing to poor network coverage, unresponsive customer service, and total signal blackouts in certain areas. One user in Ejigbo, Lagos, called on the NCC to investigate the issue, stating, “It’s been too long without resolution. This is a serious issue, and we need the NCC to step in.”

Another subscriber from Uyo, Akwa Ibom, Emmanuel Davis, added, “Please, can someone tell me what is going on with the 9mobile network in Uyo? This is too much. It’s gone off now and then.”

Other users noted that the disruptions are not new or isolated. Shekari Mercy shared, “Only five days and you’re complaining? Kafanchan in Kaduna and its environs have been without that network for over a year now.”

The Lead Public Relations Officer at 9mobile, Chineze Amanfo, has yet to respond to inquiries about the service interruptions.

The challenges extend beyond network outages. Customers are also expressing frustration with poor customer support. One user, Rexwadada, shared their experience, saying, “What is happening to the 9mobile Network? I can’t even reach their customer care line to complain because my line was suddenly barred.”

9mobile, which was acquired by LightHouse Telecommunications in July 2024, has struggled with operational issues over the years, largely linked to a drop in infrastructure investment. This has resulted in a sharp decline in the number of ported subscribers—from a peak of 22,539 in July 2015 to about 3,000 per month in recent years.

With the situation showing no signs of improvement, many are urging the NCC to act decisively to address the ongoing challenges plaguing 9mobile and its customers.